What Is a Help Desk? - IBM
网页2021年3月29日 · A help desk is a software tool or team of human agents that enable a company to support its customers in real time. The help desk serves two primary functions: It answers questions customers may have about products or services. It assists customers with technical support and solutions to problems. A help …
What Is a Network Operations Center? | IBM
网页Help desks identify issues with the network, among other roles. However, the help desk mainly interacts with the end user, such as an office worker experiencing disruption in network connectivity, or a field technician having trouble with an equipment connection.
What Is a Service Desk? | IBM
网页Service desks are the “face” of IT operations for employees, customers, suppliers, and business partners. They provide a centralized resource for getting help with IT incidents, as well as IT service requests like password resets or database access requests. IT service desks are a critical part of ITSM, the best-practices framework for ...
Contacting IBM Technical Support
网页Use either of the following methods to contact the Help Desk: Click "Report a problem submitting a case or registering for support." You'll find this link at the bottom of all pages in the IBM Support Community. Send an email requesting assistance to [email protected].
O que é um help desk? | IBM
网页Um help desk é uma ferramenta de software ou equipe de agentes humanos que permite a uma empresa oferecer suporte a seus clientes em tempo real. O help desk possui duas funções principais: Solucionar dúvidas que clientes possam ter a respeito de produtos ou serviços. Auxiliar clientes com suporte técnico e soluções para problemas.
User’s Guide: Automated Operations Network - IBM
网页The help desks for all of the components function similarly, but the displays and options vary according to the needs of the type of network. Any automation component that has a defined help desk is displayed as an option on the AON: Help Desk panel. You can use help desks to display color-coded pictures of how resources are connected to ...
¿Qué es help desk? - IBM
网页Help desk, también conocido como mesa de ayuda, es una herramienta de software o un equipo de agentes humanos que le permite a una empresa brindar soporte a sus clientes en tiempo real. La mesa de ayuda cumple dos funciones principales: Responde a las preguntas que los clientes pueden tener acerca de productos o servicios.
Personas and use cases - IBM
网页Persona is a user archetype based on role and other characteristics that influence how a user interacts with the offering. A Persona has a related set of responsibilities. In Identity Governance and Intelligence, you can represent those responsibilities by implementing Roles, and assigning them to Users.
Cos'è un help desk? | IBM
网页Un help desk è uno strumento software o un team di agenti umani che consentono a un'azienda di supportare i suoi clienti in tempo reale. L'help desk svolge due funzioni primarie: Risponde alle domande che i clienti possono avere sui prodotti o sui servizi. Assiste i clienti con supporto tecnico e soluzioni ai problemi.
What is Human Capital Management (HCM)? | IBM
网页HCM software, sometimes called a human resources information system (HRIS) or a human resources management system (HRMS), is a technology application that can help employers manage and nurture their employees. The software may bring talent planning, management and analytics together in a single system. HCM software deals with company-wide HR ...
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