Hotel news and insights for current and aspiring leaders.
网页2022年12月9日 · Latest hotel insights, hospitality trends and hotel news from around the world by the foremost leaders in the hotel industry.
The importance of sustainability in hospitality
网页1 天前 · To conclude, it is fundamentally important that the hospitality industry recognises itself as a steward of the environment and develop strategies to actively protect it and the people who are part of the industry either directly or indirectly. By adopting sustainable practices that include social and governance factors and employing innovations ...
The Latest Developments and Trends in Hospitality for 2020
网页2020年12月8日 · People find sports as a way to unwind and improve quality of life, with recommendations pointing to exercise at least 30 to 40 minutes a day. Also, many feel the need to relax and are willing to spend, with estimates going from a $639 billion market, to $919.4 billion by the end of 2020 (Global Wellness Institute).
Why employee engagement is so important in the hospitality industry
网页2021年9月20日 · When one of your employees needs to attend to an emergency or is confronted with an irate or disrespectful customer, part of employee engagement is to actually step up for or cover them. Should there be an honest case of mental or physical exhaustion, accommodate their leaves for them to recharge. 5. …
How online reviews shape your hotel’s guest experience - eHotelier
网页2023年4月24日 · Online reviews are one way to measure this success. Negative or positive, online reviews are an insight into your guests’ needs, wants and expectations. Where you excel. Where you fail. Using these reviews, along with other data points and market insights, should inform how you evolve your guest experience. Advertisements.
How hotels can measure their success in 2021 - eHotelier
网页2020年12月18日 · The ADR or Average Daily Rate is calculated by dividing the number of rooms sold by the revenue earned from said rooms. This KPI is usually used to compare hotels’ historic performance and benchmark themselves against similar or competing hotels in the same market. ADR is also a lever normally used to impact occupancy rates as explained above.
Insights Archives - Insights - eHotelier
网页Leveraging concerts, sports events, and music festivals for direct bookings. Hotel owners should ensure that they have strategies and systems in place to help them leverage the world of music and sports tourism. Here are 5 such strategies that will help to make the most of such events and drive up direct bookings.
COVID19 Hospitality Insights and Resources - eHotelier Insights
网页Stay ahead of all COVID-19 hospitality insights and resources published on eHotelier. Learn from experts on how hoteliers, hotels and hospitality organisations are protecting their staff, customers and businesses in this continuing global health crisis.
Top 5 essential hotel management tips for the perfect guest
网页2021年5月5日 · Choice of pillows (thickness, size, material) Complimentary breakfast or cocktail hour – drinks and snacks, with the possibility of customizing to your hotel´s location (e.g. local delicacies) Tablet or phone for guest use. Local turndown gift. Small exercise equipment for long-stay/regular guests.
Customer feedback on hospitality experiences: 5 best practices
网页2022年9月7日 · Asking customers for reviews – best practices. 1. Ask customers for reviews instead/on top of ratings. Writing a text about one’s opinions makes them more apparent in the customer’s mind. Writing is also a more social interaction than rating, enabling the customer to become more connected to the reviewee. 2.
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