It has previously described Mr Jeffries as its modern-day founder, after he transformed the Ohio-based brand from a failing heritage outfitter in the 1990s to a multi-billion-dollar teen retailer.
On Monday, one of those passengers, Ivette Rosario, 19, described being frightened more by Mr. Neely’s angry tone than by his words. “I’m a pretty nervous person,” said Ms. Rosario ...