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Boost your Contact Centre Agents to Hero Status
Boost your contact centre agents to hero status with Cirrus Agent - download the contact centre agent tip sheet from Cirrus ...
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Calabrio Transforming Customer Contact Centres for the Future
Every year, Calabrio recognises its most innovative customers through the ONE Awards. The awards celebrate Calabrio customers ...
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FourNet & Alzheimer’s Society ECCCSa Finalists
FourNet & Alzheimer’s Society in the finals at European Contact Centre and Customer Service Awards 2024 to be held November ...
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SVL & Clarity Business Travel: Improving the Contact Centre Efficiency
SVL is based in East Kilbride for over 50 years and is the longest serving provider of software and consultancy to the ...
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Calabrio Announces Appointment of Dave Rhodes as Chief Executive Officer
Calabrio Announces Dave Rhodes as Chief Executive Officer and joins executive team dedicated to redefining the future of ...
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Gen Z Wants Better Digital Customer Service
Gen Z WhatsApp generation: younger shoppers urge brands to increase use of digital channels for customer service. CommBox.
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Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble
Netcall acquires Intelligent Document Processing Solution, Parble - The acquisition extends Netcall’s portfolio of solutions ...
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Jabra Gives Customers Cashback to Celebrate 10 Years of Jabra Evolve
To celebrate 10 years of Jabra Evolve headsets they're offering 10% cashback when purchasing any headset in evolve 2 series.
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Moneypenny & VoiceNation Appoint US Head of Marketing
Moneypenny & VoiceNation, virtual receptionist and contact centre answering providers, have appointed Kris Altiere US Head of ...
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Sabio Group Helps Topdanmark, ‘Buddy Up’ for Peak Workforce Performance
Insurance company, Topdanmark, has collaborated with Sabio Group as it takes next steps in its digital transformation journey ...
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Good Practice Guide: Driving Effective Sales & Retention Programmes
Growing revenue and retaining customers is becoming more challenging due to the rapidly-changing customer landscape and the ...
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