In an age dominated by smartphones, simple phones offer a refreshing alternative. They provide essential features without ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know.

It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread ...

Intelligent Technical Solutions ("ITS"), a portfolio company of Tower Arch Capital, is pleased to announce that it has acquired Afineol IT Consulting ("Afineol") in partnership with Michael and ...