In an age dominated by smartphones, simple phones offer a refreshing alternative. They provide essential features without ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know.

It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread ...

Keypoint: The New York State Department of Financial Services (NYDFS) issued an industry letter outlining the threats posed to U.S. companies who ...