In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

No matter how fantastic a product or service is, what influences loyalty the most is the way the customer is treated when things don’t turn out as expected. That’s why customer orientation ...

I have never received such poor customer service from any communication company in my life, not to mention that they are funded majority by government sources. Can't help but wonder if this is why ...

FOOTAGE shows a female thief distracting a McDonald's customer - before seamlessly swiping his phone off the table. Nirix Stanescu, 24, has been jailed after admitting nine "distraction thefts" of ...

In some places, phone thefts have surged so much it’s now an everyday problem, with thieves on electric bikes snatching them out of pedestrians’ hands, swiping them off restaurant tables or ...