Companies are turning to AI to help with customer service operations to provide faster response times to customer needs and ...

Sales and customer service teams are usually in a good position to be early adopters of ​new tech. Here are ways AI is ...

Have you ever stopped to think about how a 24/7 virtual receptionist shapes the way people view a brand? Would you be willing ...

PM EDT This article has been updated to include details of how to contact Amazon customer service ahead of October Prime Day ...

Discover banks with 24/7 customer service through live chat, mobile banking, or phone, if you prefer banks with extended ...

Companies that were once reliant on call centers to address customer queries now have a variety of alternatives, from ...

Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

GatherUp’s new report takes this work ethic a step further, surfacing a striking correlation between your customers’ ...

Poor customer service from energy and broadband firms is costing customers millions of pounds and causing them to waste hours ...

Customer service is seen as one of the sectors where AI could have the biggest impact.

This report outlines the level of time, emotional and financial harm from energy and broadband providers' poor customer ...

The watchdog said its findings laid bare the ‘dire state’ of customer service in the energy and broadband sectors.