Every company is talking about customer experience, and has been investing heavily in customer service for years. Yet recent experience tells me that, in some cases, customer service has never been so ...
“But how is it that companies are so far behind in adopting AI internally when we see how fast it's going on the consumer side?”. We hear this question all day long, and it's just ...
Is management still a profession or, as some believe, a role that will become obsolete as society and organizations evolve? Of course we need managers, and I’ll just give you an example.A group of 6 ...
For a long time I’ve been convinced that technology would help us to work better, both individually and collectively, and it’s not for nothing that the historical theme of thi ...
Is the relentless careerism of the 80s a thing of the past now that employees have new aspirations, or do some people still value their careers more than others? Some time ago, I was invited by Lucca ...
Il y a de multiples raisons pour lesquelles les entreprises forcent le retour au bureau et l'un d'entre eux est la productivité. Nous avons déjà évoqué la question de la solitude des collaborateurs à ...
"Mais comment se fait il que les entreprises soient autant en retard sur l'adoption de l'IA en interne quand on voit à quelle vitesse cela va côté grand public ?". Cette réflexion nous l'entendons à ...
Est-ce que le carriérisme forcené des années 80 est une chose du passé au regard des aspirations nouvelles des salariés ou existe-t-il encore des gens qui valorisent leur carrière plus que d’autre ...