Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

A Laramie woman hit a deer at night on a remote section of Wyoming highway without cellphone service. What do you do in that ...

Gov. Gianforte accused the United States Forest Service of charging Montana too much for the Horse Gulch fire. But the Forest ...

By Peter Cameron, THE BADGER PROJECT Farewell, Frontier internet and phone service. Last month, Verizon Communications announced plans to buy the, to put ...

Two hikers suffering from altitude sickness on a New Mexico mountain managed to signal for help just before their cell phones ...

Traveling can be an exciting adventure, but high roaming charges and unreliable carrier services can often turn it into a ...

The FCC is waiving certain eligibility requirements to allow Hurricane Milton survivors to enroll in the Lifeline program.

The Federal Communications Commission Friday announced a six-month waiver to assist people affected by Hurricane Milton stay ...

PureTalk, a Veteran-led nationwide cell phone service provider, and America’s Warrior Partnership (AWP), a nonprofit that ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is ...

As Yom Kippur approaches, many Jews are engaging in self-reflection and a process of atonement. One woman shares her story of ...

Buses associated with a longstanding reservation-only service for the suburban and rural fringes of the Twin Cities can now ...